Wednesday, March 6, 2013

Research Reveals Reasons Underlying Patient No-Shows

ACP (American College of Physicians) published an article highlighting reasons for patient no-shows for a psychiatric practice. Although this article highlights the reasons for no-shows in a psychiatric practice, these reasons could be similar in other practices as well:
  • The no-show rate was between 19% and 22%
  • Between $11 million and $19 million was lost.
  • The research studied over 11,000 visits and they found that socioeconomic factors do affect whether or not the patient will show up for their appointment
  • The time and the type of patient they scheduled determined whether or not they were going to show up for their appointment.
  • Patients who lived:
    • 5-10 miles away were very likely to show
    • 19 and 60 miles were more likely to miss their appointments
    • Greater than 60 miles they almost always showed up
  • The study found that there were many logistical factors & demographic characteristics (whether the patient was married, what their gender was) played a role in if they were to show up for their appointment.
To read the full article, please click the following link: Research Reveals Reasons Underlying Patient No-Shows

For additional billing, coding, and reimbursement resources, please click the following link: Medical Reimbursement Resources Page

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