Thursday, September 13, 2012

How to Reduce Patient No-Shows

The Medical Group Management Association's (MGMA) In Practice Blog developed a helpful post on how to reduce patient no-shows consisting of 30 tips - some of these tips were common and some were not so common.

A sampling of the tips included:
  • Develop a call list of patients who are able to come in for short-notice appointments
  • Track the reasons each patient gives for a no-show
  • Provide the option to send your patients an e-mail appointment reminder
  • Hold a gift card drawing for all patients who show up on time in a given month
  • Develop strong relationships with patients to increase their commitment to your practice. Suggestions include sending birthday or holiday cards and assigning nurses to specific patients to work and follow up with.
To view the full blog post with all 30 tips, please click here: 30 Ways to Reduce Patient No-Shows