Improving Patient Satisfaction Rates by Posting Wait Times

According to the solution titled: "Improving Patient Satisfaction by Posting Wait Times", 50% of the hospitals’ revenue begins with the ED. That being said, the following three hospitals implemented a solution in order to improve patient satisfaction rates:

• Middlesex Hospital in Middletown, Connecticut
• Middlesex Hospital Marlborough Medical Center in Marlborough, Connecticut
• Middlesex Hospital Shoreline Medical Center in Essex, Connecticut

The Goal and Results of the Solution were as follows:

• To determine if different factors influence what Emergency Room patients went to as well as make patient volume more manageable in the process
• The Hospital utilized a simple way to posting wait times from the ER every 5 minutes on their website
• Results of the solution led to:
• Better patient quality
• Left-without-being-seen rates decreased
• Higher satisfaction scores on the Press Ganey scale
• Middlesex Hospital Marlborough Emergency Department was ranked #1 in the state
• Middlesex Hospital Shoreline Emergency Departmentt was ranked #2 in the state

To download the full solution, please click the following link: Improving Patient Satisfaction By Posting Wait Times

For additional billing and coding resources, please click the following link: Medical Reimbursement, Inc. Resources